Terms & Conditions

03 Service work terms

The following terms apply when Tru72 performs HVAC service at your home or property.

Service area

We dispatch to the cities listed on each location's service-area section: Portland location at /portland/ (Portland metro Oregon and Southwest Washington) and Albany location at /albany/ (Mid-Willamette Valley Oregon). Service outside the listed areas is at our discretion and may include trip-fee adjustments, disclosed before scheduling.

Estimates and quotes

An estimate is a non-binding ballpark figure provided over the phone, by email, or via the site. A quote is a written, itemized proposal provided by Tru72 for specific work. Quotes are valid for 30 days from the date of issue, unless material market conditions (equipment cost, refrigerant cost, supplier availability) change in the interim. All quotes itemize labor, parts, and any third-party pass-through costs (permits, disposal). Scope changes during the work require a written change order and may adjust the quote accordingly.

Diagnostic fee and payment

The standard service-call diagnostic fee is $72. The diagnostic fee covers the cost of instrumented diagnostics, not just the truck roll. The fee is credited toward the repair if you approve the repair on the same visit. Mission Ready Plan members (first responders, teachers, and military) pay $39 for the diagnostic fee. Payment is due at completion of the work unless financing has been approved in advance. We accept credit cards, debit cards, ACH transfers, and (for established customers in good standing) checks. We do not require cash. Any late payment terms, including applicable late fees, are stated on the invoice.

Third-party financing

We offer customer financing through third-party financing partners. When you apply for financing, your application is submitted directly to the partner lender. Tru72 does not underwrite the loan, set the interest rate or term, or own the approval decision. Pre-qualification uses a soft credit check that does not affect your credit score.

Once a loan is approved and the work is completed, Tru72 is paid by the lender and you repay the lender according to your loan agreement. Financing programs offered through third-party financing partners, including all loan terms, interest rates, fees, billing, refund and cancellation provisions, dispute resolution, and credit-related communications, are governed entirely by your separate agreement with the lender. Tru72 is not a party to that agreement and is not responsible for the lender's underwriting, billing, or customer service.

Warranty

Tru72 stands behind the work we perform with the following warranties:

Warranty coverage is void if the equipment is modified by a third party, subjected to abuse or misuse, not maintained per manufacturer specification, damaged by casualty (flood, fire, storm, wildfire smoke ingestion through unfiltered intake), or operated outside the manufacturer's rated specifications. To file a warranty claim, contact Tru72; we coordinate with the manufacturer where applicable. No verbal warranties extend beyond what is written in the quote, invoice, or this Section.

Scheduling and cancellation

Appointments are confirmed by email or SMS through our booking calendar. If you need to cancel or reschedule, 24-hour notice is requested. If Tru72 must reschedule (weather, safety, supply, technician unavailability), we reschedule at no charge and accommodate emergency-priority customers first. We may delay or reschedule work for unsafe driving or working conditions, including wildfire smoke, ice storms, and severe winter weather.

Customer responsibilities

To allow our team to do the work well and safely, please:

Permits and code compliance

Tru72 pulls permits where required by Oregon state code, Washington state code, or applicable local code (city, county, or jurisdiction). Permit fees are passed through to you at cost and itemized on the quote or invoice. Our work meets or exceeds the Oregon Specialty Code and Washington Mechanical Code in effect at the time of installation or repair. Subsequent code changes do not retroactively obligate us to remediate prior work.

Disposal of old equipment

Removal of old equipment is included in installation quotes unless noted otherwise. Refrigerant is recovered and disposed of in accordance with EPA Section 608 requirements. Recyclable materials are routed through the Linn County (Albany area), Clackamas County (Lake Oswego area), Multnomah County (Portland metro), or Clark County (Vancouver, WA) recycling streams as applicable.